HCT HEALTH TOURISM RESERVATION AGREEMENT
ARTICLE 1. PARTIES: On one part, HCT Health Tourism, (hereinafter referred to as the “AGENCY”), and on the other part, the CUSTOMER residing at ADDRESS (hereinafter referred to as the “Customer”), have reached a full agreement on the following matters.
ARTICLE 2. SUBJECT: This agreement covers the reservation made by the Customer, acting as the authorized representative for all persons included in the purchase of products/services through the AGENCY, under the conditions described below.
ARTICLE 3. PAYMENTS: 3.1. 100% of the reservation fee is collected in cash or by credit card at the time of booking. 3.2. This reservation is a promotional product as specified in the payment details clause.
ARTICLE 4. IMPLEMENTATION: 4.1. The Customer will stay for the duration specified in the dates above. If the Customer wishes to extend their stay, the duration can be extended after the request is made and the payment is completed. 4.2. Unless otherwise specified, it is forbidden to bring odorous, leaking, flammable, or explosive items, or items that disturb the surroundings, as well as sharp objects, firearms, and animals of any kind into the facilities. 4.3. The AGENCY is not responsible for any theft, loss, or damage that may occur during the Customer’s stay at the facilities. 4.4. As a general practice, the check-in time for the customer is after 14:00, and the check-out time from the hotel is before 12:00. These times may vary according to the decisions made by some hotels. Please contact the hotel to learn about its specific check-in and check-out times.
ARTICLE 5. CONTRACT PRICE AND PAYMENT: 5.1. The contract price, including VAT, is TOTAL AMOUNT. 5.2. This price includes all services specified separately in the reservation. Unspecified services and extra products and services to be purchased at the hotel are subject to an additional charge. 5.3. The Customer agrees to pay 100% of the reservation amount in advance.
ARTICLE 6. DURATION AND TERMINATION: 6.1. Unless the Customer provides a written request for changes to their paid reservation at least 30 days in advance, the accommodation terms specified in this agreement shall apply. 6.2. The Agency may, when deemed necessary and by notifying the consumer, partially or fully change or cancel the hotel reservation it has announced or booked up to 7 days before the start date. If the Customer does not accept these changes and cancellation, they have the right to cancel their reservation and receive a full refund of the amount paid. In this case, the customer is not entitled to compensation. If the payment was made by credit card, the credit card commission is deducted from the refund amount and returned to the credit card. 6.3. Except for cases where the Customer or their first-degree relatives document a death or an illness preventing their normal activities for 10 days with an official report from a fully-equipped state hospital, if the Customer requests a cancellation up to 30 days before the reservation start date, they agree to pay a processing fee to be determined by the agency, which shall not be less than 35% of the accommodation fee. If the request is made less than 30 days prior, they agree and undertake to pay the entire accommodation fee. The parties accept the TURSAB regulations and international NO-SHOW rules in this regard. 6.4. Except for the reasons stated above, if the Customer requests a CHANGE up to 30 days before the start date of the reservation, they agree and undertake to pay a processing fee of 50 TL. The parties accept the TURSAB regulations and international NO-SHOW rules in this regard. 6.5. For charter or scheduled flights, the AGENCY acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28/09/1955. Flight times and routes may change before the flight, and all times must be confirmed 24 hours before the departure date. The AGENCY cannot be held responsible for changes in schedules and possible delays made by airline companies. For flight ticket cancellations, the cancellation policies of the airlines apply. 6.6. The Customer may transfer their hotel reservation to any person they wish up to 30 days before the start of the accommodation date. The transferee is jointly and severally liable with the transferor for the remaining balance and any costs arising from the transfer.
ARTICLE 7. FORCE MAJEURE: 7.1. The agency cannot be held responsible for situations arising from natural events, social events, international relations, technical failures, strikes, and protests that may occur during, at the beginning of, or before the hotel reservation dates specified in this contract, or due to the hotel’s incomplete or non-provision of service.
ARTICLE 8. OTHER PROVISIONS: 8.1. This agreement pertains exclusively to the hotel reservation. The agency fulfills its contractual obligation by taking the customer’s final reservation request, and upon signing this agreement, making the final reservation with the specified accommodation facility and receiving confirmation. After the final reservation is secured by the agency, the agency holds no responsibility for problems arising from the accommodation facility or the customer in the realization of the reservation. In the event of such a problem, the customer agrees and undertakes to apply only to the operator of the accommodation facility for any changes in qualifications or deficiencies in the accommodation and will not have any claim against the agency. 8.2. If the customer has a complaint about any situation during their stay, they agree not to claim any compensation or refund if they use the service partially or completely. 8.3. It is the duty of care of a well-intentioned Customer to notify the authorities in writing of the matters they complain about during the performance of the service. The Customer’s use of the service to the end despite their complaint without notifying the agency officials eliminates their rights such as substitute service and refund for the complained issues. 8.4. The Agency has declared the information regarding the qualifications and star rating of the accommodation facility it promises to book, and the services provided at the facility, based on the facility’s statements and brochures. The agency is not responsible if the accommodation facility is not available in the qualifications and star rating standards stated in its declarations. This responsibility lies exclusively with the accommodation facility, and the customer agrees and declares that they have the right to claim and demand compensation exclusively against the accommodation facility for this lack of standards or service defects. No compensation can be claimed from the Agency if the accommodation facility does not meet the prescribed standards or is not in a position to provide services at these standards on the date the accommodation is to begin. 8.5. The customer undertakes that they have read and signed this agreement after receiving all information about the hotel mentioned in this hotel reservation agreement, and cannot hold the agency responsible for any complaints arising from service deficiency and defective goods received at the hotel. 8.6. Even if the customer has not been able to sign this hotel reservation agreement for any reason after receiving it via mail order, virtual POS, wire transfer, or EFT, they have learned the terms of this agreement, which will be valid between the parties, through catalogs, websites, or advertisements, and have committed to purchasing this hotel reservation under the above-written conditions. In such cases, the terms of the agreement sent to the customer’s email address are deemed accepted by the parties. 8.7. If there is a contradiction between the copy of the contract held by the consumer and the copy held by the agency, the records in the agency’s copy will be taken as a basis. All kinds of e-mail and fax correspondence between the parties will be considered conclusive evidence, and the company’s records will be taken as the basis. The parties agree that the addresses and telephone numbers they have provided are their valid addresses and numbers for all kinds of communication and notification, and they accept and declare that any notification made to these addresses and telephones will be deemed to have been made to them unless a change is notified to the other party in writing. 8.8. The customer may, if they wish, insure the costs of returning to the point of departure in case of accident and illness, as well as the damages and treatment costs arising from any kind of accident, before the start of the accommodation service. For customers who purchase travel insurance services, the scope of the coverage for damages and losses is determined by the policy of the insurance company providing this service. The Agency does not bear any responsibility for the content, scope, or application of these guarantees. 8.9. If check-in is not made without cancellation, the accommodation fee is not refunded. In cases of force majeure such as death, illness, or accident, the fees for the unused periods are refunded upon documentation of the cause. For any other reason for late check-in or early check-out, the fees for the remaining periods are not refunded. 8.10. Identity and age checks are carried out at the entrance to the facility. If a difference arises due to incorrect or incomplete declarations, it is collected at the time of check-in to the hotel. 8.11. The periods written in Article 6 are not valid during the early booking period; cancellation, change, and transfer are only applicable to customers with cancellation insurance. 8.12. For price increases during the early booking period and/or all periods (excluding system-related errors), the difference is not requested from the customer, nor is a refund made for discounts referred to as “promotions” by the facility. 8.13. For the resolution of disputes arising from the contract, the parties have jointly determined and accepted the arbitration authority of the TÜRSAB Arbitration Board, and they agree not to apply to consumer problem arbitration committees or consumer courts, and that the matter will be resolved through arbitration in the first instance. Ankara Courts and enforcement offices are authorized for lawsuits and enforcement proceedings regarding arbitration decisions and other objections.
ARTICLE 9. COLLECTION / AUTHORIZATION FOR PAYMENT: I hereby authorize HCT Health Tourism to charge the reservation fee to my credit card, the details of which are provided above. In the event that my debt cannot be collected from my credit card account, I agree and undertake to pay with interest at the credit card interest rate, and I have read, understood, and accepted this 3-page agreement consisting of 9 articles, and have signed and received a copy. Please send this signed contract to fax number.
Customer (Name, Surname – Signature):
