Health Centers Turkey

Privacy Policy HCT Dental Clinic

Effective Date: 21.10.2025 · Last updated: 27.10.2026

At HCT Dental Clinic, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when filling out forms on our website, including any lead generation forms related to dental treatment packages. By using our services and providing your information, you agree to the practices described below.

1. Information We Collect

When you fill out a form on our website, we may collect the following personal information:

  • Name
  • Email Address
  • Phone Number
  • Address (Optional)
  • Medical/Dental Information (Optional and as provided by you)
  • Any Other Information You Provide Through the Form

2. How We Use Your Information

The personal information you provide will be used to:

  • Contact you regarding the services you have inquired about.
  • Provide you with a personalized treatment plan or consultation.
  • Respond to your questions, comments, or requests.
  • Send you relevant information, offers, and updates about our dental treatment services.
  • Improve our website and services through feedback and analysis.

We will not use your personal information for any purposes other than those listed above without your explicit consent.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential and comply with applicable data protection laws.

We may also share your information if required by law or if necessary to protect our rights or comply with a legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmitting or storing data is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on the laws in your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate personal data.
  • Request the deletion of your personal data (subject to certain legal obligations).
  • Object to the processing of your personal data.
  • Request a restriction on further processing of your personal data.

To exercise any of these rights, please contact us at:

6. Cookies, Analytics And Contact Tracking

The site stores your optional analytics and advertising choices in your browser. Optional analytics is off until you choose “Analytics only” or “Allow all optional” in the consent notice. You can change your choice at any time using “Privacy settings” in the site footer. Rejecting optional storage does not prevent you from using the site.

Needed to answer your enquiry

Some processing is needed to reply to you and runs without optional consent. It is based on taking steps at your request (answering your enquiry) and on our legitimate interest in protecting the site from abuse:

  • Forms: when you send a form, your name, email address, phone number (with country code), site language, the page you sent it from and your consent are stored in a database we operate on Cloudflare (Cloudflare D1), so our team can contact you.
  • WhatsApp reference code: when you select our WhatsApp button, you pass through a short redirect on our own domain (/go/whatsapp). It creates a reference code (for example “Winter-Discount Ab12-3456”) and adds it to your pre-filled WhatsApp message, so we can match your chat to your enquiry. We store the code with the time, site language, the page and the area of the page where you selected the button. You can delete the code from the message before sending.
  • Country: with each form, WhatsApp code and page record we store the country of your connection as provided by Cloudflare (a two-letter country code only). We do not store your IP address, city or precise location in our database; Cloudflare processes your IP address to deliver the site and to limit repeated requests. The country is also used to preselect the country code of your phone number, which you can change.
  • Spam protection: forms are protected by Cloudflare Turnstile, a security check that may process technical browser and connection data to tell people from automated programs. We only receive a pass or fail result. Repeated requests from the same connection are briefly limited.

Optional analytics

Optional analytics and advertising are based on your consent. If you allow analytics, Google Tag Manager loads Google Analytics 4. Analytics records the address and title of the pages you view, how you arrived (for example a search engine, an advertising campaign or another website — external referrers are reduced to the site name), the site language, 25%, 50%, 75% and 90% scroll milestones, whether you open the contact page, whether a phone, email or WhatsApp contact link is selected, including the broad area of the page where it appears, and whether an enquiry was sent. Query parameters other than campaign tags are removed before sending. We do not send form contents, the text you type, contact details, or dental and health information you provide to Google Analytics. We combine these aggregated page reports with Google Search Console statistics (search queries, impressions and clicks per page) to understand which content helps visitors; Search Console data is aggregated by Google and does not identify individual visitors. With analytics consent we also use Microsoft Clarity, which records how pages are used (clicks, scrolling and page layout) to create heatmaps and session recordings; in its standard setting Clarity masks text typed into form fields.

With analytics consent we also set our own first-party cookie hct_vid. It contains a random visitor ID (the word “visitor_” followed by 20 digits) and is kept for 13 months from your most recent visit. We also store in your browser how you first arrived (first page, referring site, campaign tags and the time). Each page you view is then recorded in our Cloudflare database with this visitor ID, the page path, language, referring site, campaign tags and country. If you later send a form or start a WhatsApp chat through our button, the visitor ID is attached to that enquiry, so we can see which pages and campaigns led to it. The visitor ID is also sent to Google Analytics as a pseudonymous identifier. It does not contain your name or contact details and does not join activity across your devices.

Without analytics consent no hct_vid cookie is set, no page views are recorded in our database, and forms and WhatsApp codes are stored without a visitor ID or campaign details. If you withdraw consent, the cookie and the stored first visit are removed from your browser.

Optional advertising

Advertising consent (“Allow all optional”) additionally lets Google Ads measure whether a visit from one of our ads led to a contact, such as a selected phone, email or WhatsApp link or a sent form. In that case the Google click ID (gclid) from the ad link is also stored with your enquiry and page records. Advertising consent also loads the Meta Pixel, which tells Meta (Facebook and Instagram) about page views and selected contact links so we can measure our ads there. Without advertising consent, Google Ads and Meta Pixel tags do not run.

Service providers

Cloudflare, Inc. runs our form, WhatsApp redirect and page-record service and its database. Google provides Analytics, Tag Manager and Ads. Microsoft provides Clarity. Meta Platforms provides the Meta Pixel and WhatsApp; if you start a WhatsApp chat, WhatsApp receives your message, including the reference code, under its own terms. These providers may process data outside your country under their own data protection terms.

7. Data Retention

We keep personal information only as long as needed for the purposes described above or to meet legal obligations:

  • Form enquiries and WhatsApp reference records: up to 24 months after they are created. If you become our patient, the records needed for your care are kept for the period required by law.
  • Page records linked to a visitor ID: up to 13 months.
  • The hct_vid cookie: 13 months from your most recent visit, in your browser. Your consent choice stays in your browser until you change it or clear your browser data.
  • Error logs of our Cloudflare service, which do not include page addresses, visitor IDs, reference codes or contact details: up to 7 days.

You can ask us to delete your records at any time (see “Your Rights”). If you give us your reference code or email address, we delete the linked form, WhatsApp and page records.

8. Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Please check this page regularly for updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

HCT Dental Clinic is committed to maintaining your trust and respecting your privacy. Thank you for choosing us for your dental care needs.

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